The Power of Perspective: Susan Braakman on Leadership, Listening, and Leaving Judgment Behind

Susan Braakman is a people leader, mentor, and advocate for psychological safety and non-judgmental leadership. In this episode, she shares a story of early-career bravery, how a coach helped her see her own impact, and why her legacy is about how people feel—not just what they do.

Guest Shoutout:

Susan Braakman is a leader, coach, and advocate for inclusive and values-based leadership. She believes trust and openness are at the heart of sustainable impact. Connect with her on LinkedIn.

The Story Behind the Episode

When Susan was offered her first leadership role at just 28, she could have played it safe. But instead, she asked, “What if I don’t?” That question reframed the moment—and she said yes. What followed was a crash course in people management, self-advocacy, and vulnerability. It shaped how she leads today: with empathy, openness, and the courage to ask for help.

In our conversation, Susan also reflects on the power of outside perspective. She shares how a coach named Claire helped her realize the real impact she had on her team: not just in responsibilities, but in connection. Claire described her as the glue—a non-judgmental force that brought people together and helped others feel seen. That insight lit a path forward, and even led Susan to explore mediation and listening practices more deeply.

We talk about legacy, too. Susan doesn’t measure her impact by title or size of team. Her legacy is about being remembered as someone who truly listened, who helped others feel safe, and who modeled a more human way of working.

Key Takeaways:

• Sometimes bravery means saying yes before you feel ready.
• Coaching can offer a mirror to the impact you can’t always see.
• Non-judgmental leadership builds trust and team cohesion.
• Legacy is shaped by the energy we pass on, not just our outcomes.

Watch or Listen:

YouTube | Spotify | Apple Podcast

Shortened Transcript Highlights

00:45 – Susan shares how her first big career leap shaped her leadership style.
02:30 – What it meant to be trusted at 28—and what she learned on the job.
05:00 – Coaching with Claire and discovering her impact as a connector.
07:20 – How listening and mediation skills shifted her path.
09:15 – Legacy as the energy you pass on, not the title you hold.